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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
269 ratings and 191 comments received in the last 90 days.
13 October 2026
An exceptional experience from first enquiry to handover. Simon was simply brilliant, offering genuine advice, excellent communication and a personal touch throughout. He made my biggest car purchase a complete joy. BMW should be proud! Just Superb!
05 October 2026
the staff were welcoming and warm and the whole process was conducted professionally and the staff helped in securing the cars we wanted
05 October 2026
Excellent customer services, kept me updated about the car and it's journey from factory to dealership. Made the purchase feel seamless and will definitely be returning back.
04 October 2026
From the very start of the process Simon Gaydon who dealt with my enquiry was fantastic. Quick with updates on calls and email and managed the fact that I was over 2hrs away. Faultless
04 October 2026
Very good polite knowledgeable service
03 October 2026
Matthew was an excellent salesman at very bridgewater. No pressure and a deal struck that we were both happy with.
01 October 2026
Reliable, honest and a great Car
01 October 2026
Calum was very professional, easy to talk to and explain my future PCP payments on a part exchange.
01 October 2026
Well executed sale... professional and informative.
29 September 2026
Maisie stopped to talk to us and asked if she could help us. We were waiting for another salesman who was tied up with handovers. Had Maisie not spoken to us and offered her assistance we would probably have left. Stephen Moore was also v helpful
22 September 2026
The staff member was very thorough and helpful
21 September 2026
Simon - excellent!
14 September 2026
Gary Chan was extremely professional, courteous, listened to my concerns and was not pushy at all. He explained everything in detail regarding the paperwork and the finance agreements. And went through everything in detail when we collected the car.
09 September 2026
Easy to deal with. Reactive to my requirements. Good follow up to ensure that I was satisfied and to answer any queries. I dealt with the same sales guy all the way through the process so it felt personal.
09 September 2026
Easy, uncomplicated and very quick turnaround. Helpful and friendly, nothing too much trouble
09 September 2026
Very happy with the deal and customer service
06 September 2026
Very helpful staff especially Mark Pedley , everyone was v,thanks very much .ery helpful and efficient
06 September 2026
Your representative Simon Gaydon was excellent throughout the process.
05 September 2026
Gary Chan made the whole process of purchasing my new car amazing, when the car arrived at the dealership he sent a video of my car, Even when i asked to have the badges changed to black, "no problem" was his reply.
04 September 2026
Great service and hassle free.
30 August 2026
Simon was great from start to finish. He explained everything and was so patient with us.
28 August 2026
Mark Pedley was excellent at explaining the process to me and getting everything sorted quickly
29 July 2026
Nice car and Matthew is very polite . They make you welcome and feel at ease.
21 October 2026
Staff polite and helpful and keeping me informed of progress.
20 October 2026
I had an issue with heated seats coming on when the temperature didn't justify. This was fixed when I was shown that they could be turned off completely, for me to select as required. Voice activation of the phone was fixed by reloading the Contacts
19 October 2026
I've been a customer of the dealership for 35 years and it's been gratifying to watch it evolve. The people are great and they really look after their customers well.
19 October 2026
Excellent car collected from my home and returned good service thank you
19 October 2026
Nothing much to say
19 October 2026
Fast and efficient 90 minute service
18 October 2026
For the effort made to get the job done and accommodate my last minute requests
18 October 2026
Staff in the centre were friendly and informative. The booking process from the BMW website was not straight forward and could only book by contacting the dealer network directly. While you wait appointment availability is very low.
17 October 2026
Great customer service, efficient and friendly
16 October 2026
Really great service as usual. It's very easy servicing my car here every year - thank you
16 October 2026
Izzy is always a pleasure to deal with.
16 October 2026
Excessive communication beforehand (2 x texts, 2 x emails & 1 phone call) & yet even though car was dropped in first thing I still had to ring to find out whether it was done. Car not washed or vacuumed as promised & stated on invoice
16 October 2026
Told me I needed tyres when I didn't
16 October 2026
I had to chase for when my car would be ready, was advised Monday lunchtime it was then ready at 17:00pm and then when i picked it up Tuesday evening the car was not vacuumed or washed.
15 October 2026
It was only a recall but it was an easy phone call to arrange visit and on the day the replacement air bag was fitted within an hour .
15 October 2026
There was an initial booking error as your central number booked us into Yeovil not Bridgewater. This was sorted out well by the staff at Bridgewater. They always are courteous and helpful, especially Jim.
15 October 2026
Really impressed with all the staff at Bridgwater
15 October 2026
I gave Vertu BMW Bridgwater a positive review because the service was professional, well organised and customer-focused. Alicia was polite and helpful, kept me informed throughout the repairs, and the loan car meant I could continue with my daily com
12 October 2026
The work was completed satisfactorily . I was dissatisfied with the service loan car. I was supplied with a Mini Cooper S but not suitable for a 74 year old standing at 6'4" tall and 150kg I could not get in the drivers seat luckily my wife could
11 October 2026
James is excellent
11 October 2026
The stearin wheel was cover in grease when the car was returned. In the first appointment I did not received a reminder when the car had to be i, so-the car had to be rebooked this time without no courtesy car as otherwise I hadtowait foranothermonth
11 October 2026
The service that I received from Bridgwater BMW was excellent ...the gentleman who checked my car checked every single detail even made my Sat Nav work possibly it needed rescuing I do not know but whatever he did it worked very efficient .
11 October 2026
Amy was very helpful.
09 October 2026
Alicia knight was very friendly and helpful and polite. Made me fill I was in good hands She explained all the information on the paper work about the service that was carried out on my car
08 October 2026
Friendly and helpful staff and good service.
07 October 2026
Although I still consider the service price tone expensive there was no change to the quote and the job was completed on time.
07 October 2026
Excellent service provided by Amy.
07 October 2026
Very good service from booking the car in to picking it up.
07 October 2026
It was ok
07 October 2026
Everyone was very helpful and friendly, when my car needed more time a courtesy car was found to allow me to go home for a few hours.
07 October 2026
I chose to wait whilst the service was carried out. A very calming area to sit in with good amenities.
04 October 2026
Service good but finding my EMAC service plan on the system seems consistently difficult
04 October 2026
Friendly and attentive staff who gave me regular updates and assistance with my dash cam
02 October 2026
Good communication and helpful
02 October 2026
Great service, lots of updates
01 October 2026
Great service, Amy was excellent during the whole process. Kept me informed and made all the necessary arrangements, thanks
01 October 2026
Not upto usual standard in terms of communication. They had some problems with parts but they made sure I was not inconvenienced.
01 October 2026
All thorough and on time
01 October 2026
I had a good experience, not aiways the case when arranging work on my BMW 's
30 September 2026
Excellent service from booking in to checking out. Staff very pleasant. Car washed and cleaned
30 September 2026
Izzy was fantastic at taking ownership and helping her manager Jim with a complex set of issues under warranty and previous dealer errors.
29 September 2026
Alicia was brilliant, getting my vehicle in quickly and making sure that the fault would be fixed. She also organised for me to have a temporary vehicle whilst mine was in to be fixed.
29 September 2026
Although my car was in for quite a while, the service manager (Izzy) kept me updated frequently during my time there. The only disappointment was being advised the service centre will be closed on Saturday going forward.
29 September 2026
I was treated with respect and was informed of what was going on at all stages
29 September 2026
Very efficient and friendly, both Alicia and Amy were very personable and professional.
28 September 2026
Great Service. Alicia went above and beyond.
28 September 2026
Had some issue with making the booking but on the day the servicing went without issue. Was informed of my progress and no surprise charges.
28 September 2026
Absolutely fantastic from start to finish Alicia Knight was amazing
27 September 2026
Great service!
27 September 2026
'Front of house' service faultless. As always.
27 September 2026
The service team and reception colleagues were very helpful, keeping me informed and the vehicle being ready when agreed at drop-off. I've not rated it 5 stars due to the valeting of the vehicle.The alloys were not clean after 3 attempts at cleaning.
26 September 2026
Easy to book. Got a wait appointment Work done in good time and I was kept informed
26 September 2026
Great service from the team. Amy kept me updated and Damian the technician was fantastic. Took the time to listen to my concerns and gave great advice. My local bmw garage could learn a lot from the team at vertu Bridgewater. Who have been exemplary
25 September 2026
I was kept informed and dealt with politely and patiently from the moment I entered.
24 September 2026
I'm still a little unsure that the wear on the rear tyres was normal but I appreciate the gesture of reducing the cost of the wheel alignment. I do enjoy the friendliness of the service staff and their great communication.
24 September 2026
Always helpful, wether I'm buying a new car or having my car serviced. Very professional.
23 September 2026
Very good service and friendly staff especially Amy
22 September 2026
Great service
22 September 2026
Everyone i dealt with was polite and helpful.
22 September 2026
Great service
21 September 2026
Service was brilliant
21 September 2026
No problems dropping off and picking up the car, was kept informed how things were going during the day.
21 September 2026
The service was quick and professionally done. Customer service provided good, fair and honest advices.
21 September 2026
Carefully looked after from start to finish.
20 September 2026
I was made welcome in a friendly environment. Waiting area and coffee was lovely
20 September 2026
Friendly service
19 September 2026
Very efficient and helpful and polite
17 September 2026
Went n for a recall, the whole experience was straight forward from start to finish.
17 September 2026
Effortless check in and accurate cost estimate
17 September 2026
Great service
17 September 2026
Ver good service
17 September 2026
I have had issues in the past with the service department and their interpretation of measuring brake wear on my M2. The chap who looked at my M3 seems to know what hes doing, i hope this will continue.
17 September 2026
The staff were very pleasant and efficient, both on the telephone and in person, while the car was returned to me in excellent condition, and looking very smart after its wash and valet. I have no complaints.
16 September 2026
Cae was booked in for replacement parts which was discovered at VERTU BRIDGWATER last week. When I arrived at 9am today as booked i was told after 20 minutes that the parts had not arrived.
16 September 2026
Great staff, all exceedingly friendly and helpful
16 September 2026
Good efficient service
15 September 2026
Friendy and efficient
15 September 2026
Was told you had a courtesy car for me but you didn't when I arrived
14 September 2026
Asked about earliest availability to collect car and was promised a phone call which never happened
13 September 2026
The young lady I think her name was Elisa or similar was so helpful
13 September 2026
courteous and efficient service
11 September 2026
Having found an issue with my car for the MOT, Bridgwater went the extra mile to sort same day plus, as I was on a waiting appointment, they gave me a table as a mobile desk for the whole day.
10 September 2026
I liked the video report of the health check of my car.
10 September 2026
Did the booked job, gave me a pointer for a damaged tyre and other points. All in reasonable time. Clean was good, though boot was missed.
10 September 2026
Mainly because I didn't have to wait all day another date has been arranged and a loan car provide. Full customer service
10 September 2026
Timely and efficient.
10 September 2026
The customer service from all of the team was excellent. Amy, Izzy, Julie, Jim and Seb.
10 September 2026
Easy to deal with. Reactive to my requirements. Good follow up to ensure that I was satisfied and to answer any queries. I dealt with the same sales guy all the way through the process so it felt personal.
10 September 2026
Very friendly, knowledgeable and helpful.
09 September 2026
Excellent friendly and efficient service
09 September 2026
Headlamp repkacement completed as requested
09 September 2026
Perfection in customer service, we really felt valued!
08 September 2026
Very good service from Izzy at the Bridgwater site she kept me updated on progress and made sure all went well.
06 September 2026
The front of desk service person was outstanding; very clear; well informed and kept me updated. I also saw her break bad news to another customer in a supportive and positive way
05 September 2026
In a price driven market we always want best deal 4 wheel alignment your price £200.00 Done for £80.00 New wipers your price £55.15 Done for £28.00 Two new tyres your price £400.68 Done for £360.00 Products were identical £187.83 saved !!!
05 September 2026
The quote I received for the work was quite a lot less than the price I paid. As the car needed it I was happy to pay, but this was quite a shock having to pay a few hundred more than I was quoted.
05 September 2026
All professional
04 September 2026
Efficient service
03 September 2026
Satisfied with great communication throughout
03 September 2026
It was smooth from start to finish the lovely young lady who looked after me is definitely a credit to your company kept me informed throughout the morning 5* treatment.
02 September 2026
Good service, friendly team and good communication
02 September 2026
Excellent staff and technicians
01 September 2026
It was a recall and it was completed as arranged.
31 August 2026
Service personnel efficiently booked my car in. Service carried out to instructions and car returned as predicted.
31 August 2026
For the second year in a row I've had issues with the cleaning service.
30 August 2026
All good
30 August 2026
Everyone in the service department are very professional and helpful. The courtesy car was fine and the service was very quick.
30 August 2026
The team at Vertu Bridgwater were absolutely great from checking in to collection of vehicle. Very friendly service from the service and sales teams who were very helpful.
30 August 2026
Had a recall for a dangerous airbag. Told my local Exeter Vertu Bmw garage couldn't fit me in for 6 months as they were only doing 3 airbags a day. So had to go to Bridgewater Vertu. 160 mile round trip.
30 August 2026
Very easy to deal with as a whole.
29 August 2026
Excellent service from our service contact Amy Spelman
27 August 2026
All smooth and as expected
27 August 2026
I had a waiting appointment and my car was ready earlier than expected. Amy ( BMW Bridgwater) went 'over and above' with ensuring all went smoothly for me on the day. She was very professional with a nice friendly approach. Definitely an asset to BMW
27 August 2026
Additional work (telematics battery) added without any discussion. This was removed. I requested one rear tyre be replaced, both rear tyres were replaced. I received a printed vehicle health check for the wrong car
26 August 2026
On arrival we were dealt with promptly and efficiently. The Service was completed quickly and we were notified promptly too. When we collected the vehicle, the new collection procedure was fully explained and demonstrated to us. We were very happy.
26 August 2026
The Staff are always friendly and welcoming, Nothing is to much trouble.
26 August 2026
Frequent contack and updates, nice person to deal with.
26 August 2026
Amy was really helpful,
26 August 2026
Very good polite staff
26 August 2026
You do not get 5 stars because you ne ver return the lights to auo. This has put me in danger when going into town in the dark. You must put lights back hiw you found them.
26 August 2026
Third time in with the same issue, still not 100% resolved
25 August 2026
The team are always very helpful
24 August 2026
From start to finish very impressed with all aspects of the service provided from the lady who dealt with our service Izzy Worden through to the efficiency of the mechanics who undertook the service/mot
24 August 2026
The video provided is always good to receive to show everything is ok
23 August 2026
Staff in centre really lovely, however very disappointed that the issue could not be resolved in one visit and have had to book car in again at later date.
23 August 2026
All worked as expected
23 August 2026
Great customer service from reception to service advisor.
20 August 2026
It wasnt quite 100% based on what I told the service lass in advance, as it would appear it hadn't been passed onto the technicians, or they had ignored it!
19 August 2026
Amy in service is amazing. Really missed her level of service when she left last year so fantastic to have her back. She goes above and beyond for her customers all with a smiley face and attitude.
19 August 2026
Amy was brilliant and kept us informed at all times
19 August 2026
I had Amy who dealt with my vehicle whilst it was booked in for an oil change. She was very kind and helpful throughout the entire process.
19 August 2026
Very welcoming Izzy was great throughout, kept me up to date and was very helpful in explaining the process and general times the update process takes also showing me to my courtesy car and then back to mine when it was ready. Thank you
19 August 2026
A minor glitch but the administrator tried to bill me for diagnostic maintenance that was covered under the warranty. I pointed this out but the administrator's view was that it was chargeable. Other staff stepped in immediately and resolved.
18 August 2026
Nothing was too much trouble for Amie who made the whole servicing experience hassle free. Amie was polite, professional and well organised. She kept me informed of each step of the process. Amazing customer service Thanks Amie
18 August 2026
Good reception & well looked after. Professional and generally a nice experience
17 August 2026
As usual prompt and thorough service with pleasant staff.
17 August 2026
We broke down on the way to holiday. You fixed the car within the week so I could pick it up on the way back home. Very efficient and friendly service.
17 August 2026
Very pleased with every aspect except for the price, which I feel was slightly excessive.
17 August 2026
Very approachable & helpful service department, work completed in good time & kept updated.
16 August 2026
Very professional
16 August 2026
The usual excellent service. The staff went the 'extra mile' especially around tracking down a fault and getting the BMW app. set up on my phone and the car.
15 August 2026
Excellent customer service, James wa really helpful.
12 August 2026
The service and details as always was excellent but the issue again over tyres needing to be replaced when they pass an MOT still concerns me and m,y problems are tracking and this time was the first time I have been given a prices for the tracking.
12 August 2026
Clean and very efficient, staff most polite and helpful.
12 August 2026
Prompt , friendly and efficient customer service.
12 August 2026
Always professional and helpful
12 August 2026
They kept me informed all the way.
10 August 2026
Excellent experience. Friendly, knowledgeable and helpful team!
08 August 2026
I was told 2 hours it was 3,this did impact my working afternoon,I am grateful for the service, staff attentive, and gave me a phone charger, I was told the hold up was the wash and hoover my car was washed not hoovered, this was a comp recall
06 August 2026
Pleasant staff kept up to date with the progress ,however it took more than a week to fix the problem
05 August 2026
Service desk man was very helpful, polite, friendly and efficient.
05 August 2026
Very friendly and welcoming staff. Easy drop off. Work carried out as requested. Small issue with paperwork which was quickly corrected. Top job.
04 August 2026
Amy looked after me well and the whole experience was excellent
04 August 2026
A lady called Alicia looked after me and was extremely helpful
04 August 2026
Starting with the receptionist Amy who deals with you very professionally then the video of the car being examined with details of the vehicle condition then Amy phoned to confirm that all was completed and ready
04 August 2026
The service was accomplished as expected.
03 August 2026
They work hard to meet my aspirations and time scales
03 August 2026
Got everything I needed and everyone was polite
02 August 2026
Everything happened as it was planned to.
02 August 2026
Been once before many years ago so I knew what to expect with a recall. I arrived in good time. Met at reception by a lovely lady. Then proceeded to take a seat in the waiting area. Noticed no sandwiches, no biscuits & plenty of flies. Very unhealthy
02 August 2026
Alicia Knight looked after me very well and kept me informed of progress.
01 August 2026
Amy and Jim were extremely helpful throughout my vehicle repair.
01 August 2026
I received confirmation of the booking appointment and the vehicle was collected and returned as agreed. Everyone involved in the customer facing side of the process were professionally polite and courteous .
31 July 2026
I dropped my car because the engine light was on and after I pay £500 for diagnostics and replaced one oil pipe yo find out the problem was from Egr which was replaced last year on recall. Very disappointing service
30 July 2026
Quick, effective prompt service.
28 July 2026
James Walsh who kept me up to date with my vehicle is an absolute great person to deal with
28 July 2026
Every staff member I interacted with was professional polite and helpful. Despite my position being slightly more complicated than a typical customer the staff in particular James Walsh and Seb were very accomodating and understanding throughout
FIND Vertu Bridgwater BMW
Address
- Taunton Road, Bridgwater, Somerset, TA6 6DD
Opening Hours
- Mon:09:00 - 18.30
- Tue:09:00 - 18:30
- Wed:09:00 - 18:30
- Thu:09:00 - 18:30
- Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0344 539 5442
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
Address
- Taunton Road, Bridgwater, Somerset, TA6 6DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0344 539 5442
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
Address
- Taunton Road, Bridgwater, Somerset, TA6 6DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0344 539 5442
Bridgwater as well as surrounding areas including Taunton, Burnham-on-Sea, Weston-Super-Mare and Chard
17 October 2026
Great service from will and mark could ask for better