OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 107 comments received in the last 90 days.
24 June 2025
Everyone was friendly, smiling and polite plus they kept me well hydrated with tea.
05 June 2025
Kept us informed on progress
02 June 2025
From start to finish it was a great experience. Matt was terrific, he took time and care. Nothing was too much trouble. This was a big factor in my decision to buy a BMW compared with other comparable brands.
01 June 2025
Car ordered and arrived promptly. Our sales guy Matt was really good and helped us carefully spec what we wanted.
27 May 2025
Great except communication
02 May 2025
As above a stress free process
09 April 2025
Great comma from Rick
28 June 2025
Completely satisfied
25 June 2025
Great comms, welcoming team at the facility, very pleasant waiting area.
24 June 2025
As above.
24 June 2025
Timely professional service
21 June 2025
??
21 June 2025
Everyone who I have dealt with have been most helpful in spite of suggesting a new car Michell Claire Amy Rob Billie Kate just everyone have been brilliant.... if my car does not survive 6 months I shall have been proved wrong it is a very well made.
20 June 2025
Amy was fantastic, made sure I was updated at all times, and was immediately available any time I called in to the dealership.
20 June 2025
Excellent customer service from Julie-Anne Swinton. Good feedback on progress of vehicle and again Julie-Anne was very good.
19 June 2025
Great service received
18 June 2025
Staff were polite and everything went as expected.
25 June 2025
Fully informed from purchase to handover