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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
368 ratings and 201 comments received in the last 90 days.
07 January 2025
Helpful sales people
28 December 2024
.
28 December 2024
Matt understood my needs, and was able to find the right car with the right financials.
27 December 2024
A smooth process from start to finish.
25 December 2024
The receptionist was lovely helpful and polite offered us drinks then took us to Matt. Matt fully explained the car took us for a test drive and walked us through the time scales also how to change our personal registration number, insurance etc etc
18 December 2024
Kept me updated on the progress - and reasons for the delay. Loved the unveiling of the new car.
17 December 2024
Again, overall great service provided. Updated me every single step, I couldn't have asked for better. Not only mark but from his manager Steve!
16 December 2024
Mark and David at vertu Bridgewater kept me informed throughout and they were excellent to deal with- friendly and personable.
15 December 2024
Same as the answer above
13 December 2024
I have used the same sales advisor on all three purchases, so it's lovely to have that consistent experience. Emails and calls in timely manner and very friendly to deal with.
05 December 2024
The sales rep was very informative and did everything to ensure that I received a great experience.
04 December 2024
Because I was satisfied
02 December 2024
Everything as described and kept updated throughout
02 December 2024
Excellent service from Caspar Paine. Both Caspar and Steve (Sales manager) were very apologetic on the manufacturer's behalf for the car not being to the specified build
01 December 2024
Any car purchased form this dealer, have so far been reliable easy to own.
01 December 2024
It was a relaxed environment and very efficient
27 November 2024
Great customer care.
23 November 2024
Very accommodating and arrived on schedule.
16 November 2024
Fast, efficient and helpful
07 November 2024
Car was available for pick up when they said it would be. Knowledgable, friendly and professional sales manager and sales executive. Pick up of my new car was a smooth, hassle free process.
07 November 2024
We were very happy. Craig Telega our Sales Executive talked us through our many options many of which we took up. Craig kept us fully informed during the build and delivery process right the way through to delivery and collection.
05 November 2024
Excellent support, information, both from Matthew and other staff on site, perfect.
29 October 2024
Craig Telega made the whole process, from start to finish, very easy and straightforward. Everything covered in a polite, friendly, but professional manner. Could not have been better, and very happy with my purchase.
28 October 2024
The whole experience was good!
19 January 2025
Satisfied with service
19 January 2025
Service desk staff are always excellent. James and Jim are always on hand to discuss my visit.
19 January 2025
Everything I would expect of BMW
18 January 2025
Would recommend
17 January 2025
Great service.
17 January 2025
Like I said before. Very helpful and friendly
16 January 2025
The job was completed and to the cost quoted but only after the branch tried to change the price I'd been given for a component of the part I'd already been quoted for.
15 January 2025
Conveniently for me it was possible to handle some of the extra service jobs that day. This fast scheduling was arranged by Sarah Burt in Service Reception and by James in the Service Team. Plus Sarah arranged a lively BMW 320i M as a courtesy car.
15 January 2025
Done and returned on time
14 January 2025
Staff at the service desk were excellent. Costs were identified early and feedback given on cars progress. Didn't feel rushed and everything fully explained (Sarah Burt)
14 January 2025
Everything done on time, a smooth booking in process and again when picking up my car
14 January 2025
All faultless
14 January 2025
It was all down to the telephone updating while I was away and the professionalism of Sarah.
14 January 2025
Friendly staff. Quick and efficient service
14 January 2025
Excellent customer service and maintenance by technician but expensive. Great showroom - always enjoyable to see the new cars.
13 January 2025
The service receptionist (Sarah) kept me well informed as they tried to repair the car and made sure I was contacted as more information was available.
13 January 2025
Everyone was helpful
13 January 2025
Impressed, was given regular updates during the service process.
13 January 2025
My experience was for a recall re airbag problem which is very much appreciated.
12 January 2025
Efficient and friendly customer service
12 January 2025
Efficient service, good communications from the service advisor
12 January 2025
Claire, the customer relations representative, was fantastic at communicating with me. The technician assigned to work on my car was also great.
10 January 2025
Good experience from staff, dealing with customers
09 January 2025
Generaly i am happy with Bridgwater BMW and happy to have this garage in Bridgwater.
08 January 2025
Good professional customer service
08 January 2025
As above, but the friendly and helpful staff I spoke to were very accommodating and did their best to make me feel valued.
08 January 2025
I was received very politely and professionally. A health check was carried out on my car, additional to the recall and the car received a complimentary valet.
06 January 2025
Exclent Service By Amy.
05 January 2025
Great atmosphere, lovely colleagues Amy Spelman was exceptionally attentive to my needs.
05 January 2025
Really quick from start to finish easy transaction
05 January 2025
Kept well informed
04 January 2025
Fruendly informed staff.
02 January 2025
It was very professional
29 December 2024
Good communication
28 December 2024
No issues at all
27 December 2024
Threw away/lost a receipt for a BMW part which needed replacing under warranty, now I have no proof of purchase.
27 December 2024
Advisor was polite and friendly
25 December 2024
Friendly reception excellent help
24 December 2024
From start to finish the customer service was great. Everyone i spoke to from booking the appointment, checking in and collecting my car, they have all been helpful and kind.
24 December 2024
They broke a tool so it had to go into day 2 which caused me huge issues.
23 December 2024
Reception staff were extremely helpful and friendly and dealt with the latest issue, airbag recall, with speed.
23 December 2024
Painless! Booked on line, took my car on the day was kept well informed of progress.
23 December 2024
Efficient and clear in advice given
23 December 2024
Very attentive when in the service centre.
23 December 2024
Staff were wonderful.I especially want to say how helpful and informative Seb was.Seb drove us to the hotel that I'd booked whilst awaiting the arrival ofhire vehicle. Our car was full of Christmas presents as well as outfits for a wedding. Thank you
22 December 2024
Sarah and Amy basically. Much more important than the suits who juggle figures.
22 December 2024
Excellent customer service from start to finish.
19 December 2024
Had no issues
19 December 2024
Very good, I was kept up to date and informed of progress and work that had been done. Staff friendly, understanding and helpful.
19 December 2024
The team are excellent, communicate well and found space in the schedule. It's not their fault that the part was not available, though given that the problem was clear from the start, it could have been established on the phone and saved time.
18 December 2024
Simply awesome bunch!
18 December 2024
I was kept informed of the progress of my vehicle and both the ladies on the Servinig Team were super efficient.
18 December 2024
Going above and beyond to help very please
17 December 2024
Friendly staff and didn't have to wait too long.
17 December 2024
Customer service was exemplory. Friendly anf yet very efficient. Nice environment to wait while service is conducted.
16 December 2024
Great service.
16 December 2024
Complementary transport provided when service time exceeded expectations.
16 December 2024
Service was very good particularly Sarah in the service department who was very pleasant and efficient, Tech also seems to have done a good job on my roof rattle
14 December 2024
Willingness to do extra work with minimum fuss (i.e. to prioritise customer needs over pressures on your workshop).
13 December 2024
Great experience, staff knowledgeable and sincere.
12 December 2024
Efficient?
12 December 2024
Superb service & communication as always.
12 December 2024
She was very friendly.
12 December 2024
Work carried out on car in good time and to a high standard.
11 December 2024
Very smooth and done in a very quick time
11 December 2024
I did have an emergency and BMW couldn't get me in for a repair, so sadly had to go somewhere else.
11 December 2024
Just a good service, I can't remember the name of the lady that dealt we me.. she was. Wry professional, and friendly
11 December 2024
Went smoothly and great personal service.
10 December 2024
Service staff are always very helpful and personable. I like the way I am dealt with at Vertu Bridgwater.
10 December 2024
You did everything right.
09 December 2024
Good service but always a lot of money. Clare Bopko of Bridgwater service dept was excellent.
09 December 2024
Staff at Vertu service were kind and courteous and a pleasure to deal with.
09 December 2024
Professional, courteous and friendly staff. I've been left with a feeling of being looked after.
08 December 2024
Staff friendly and helpful. Car was returned cleaned and working perfectly. I was given a a very good courtesy car for the day.
08 December 2024
Friendly staff and good comms.
08 December 2024
Really looked after us
08 December 2024
Very satisfied.
07 December 2024
They were quick, pleasant and helpful however it required 3 hours of my time plus fuel etc for the journey which because the recall was of short duration apparently I didn't qualify for collecting and delivering my car This policy needs a review
07 December 2024
Great team, Great Attitude, Absolutely Brilliant
07 December 2024
Excellent service from start to finish
06 December 2024
Very professional
06 December 2024
I found David Duarte the Business Manager very demeaning in his attitude and emails and he did not co-operate with BMW escalation department when trying to reject car. When BMW got involved they felt they had to apologise for him!
05 December 2024
The Bridgwater BMW Sales executive Simon Gaydon was extremely professional, courteous and knowledgeable throughout my purchase process.
05 December 2024
Done without problems and with a smile
05 December 2024
Very satisfied with the work
04 December 2024
We love the service of having our car. Collected and returned to us. Many Thanks for this,
04 December 2024
Nothing to complain about
04 December 2024
Sebastian and James has been very helpful over the issues with the dash cam but very disappointed with the life span of the dash cam
04 December 2024
These guys are amazing. Although I live in Bristol I drove all the way to Bridgwater just because they care very much (both me and the car of course!) and I love going to Vertu BMW
04 December 2024
Pleasant and helpful staff.
03 December 2024
Everything completed with utmost professionalism
03 December 2024
The usual excellent service.
02 December 2024
The local Bridgwater service is first class. Especially service advisor Jim Walsh.
02 December 2024
Second to none
02 December 2024
I think the service was overpriced
02 December 2024
Good, clear feedback
02 December 2024
Vehicle recalled service
01 December 2024
Nice to deal with
01 December 2024
Was hard to find staff but was early so may have not have been many
29 November 2024
Great, what more can you say.
29 November 2024
Dealing with a human was a relief, in my case this was "Sarah". I had previously had a nightmare with BMW roadside assistance and Sarah managed to put right what they could not, call backs, updates and a cover vehicle.
29 November 2024
Ability to resolve a very critical issue in a timely manner.
28 November 2024
All good , excellent service.
27 November 2024
Excellent
27 November 2024
The staff are very pleasant and i think the technician who carried out the work also handed over the car to use when complete, which made for a nice experience.
27 November 2024
Did what was required .
27 November 2024
All the members of staff were very polite and knowledgable
25 November 2024
Your staff were great, but returning a vehicle in the early morning with local traffic is tiresome. Having to bring two vehicles to avoid sitting and waiting all day is annoying. I thought you were going to change the EGR cooler, but you only inspec
25 November 2024
Everything was completed satisfactorily
24 November 2024
M o t was done and staff were great Recall replacement was not done again?? Has cost me in time lost at work as I am self employed.
24 November 2024
Claire and the techs couldn't do enough to help and provide assistance. Well worth the 5star rating
24 November 2024
Always helpful and friendly
23 November 2024
What was arranged was achieved
22 November 2024
Nice service, people respectful.
22 November 2024
I was very satisfied they done a great service on my car ,they explained everything on details easy to get on with the staff specially the girl at the costumer service desk she was an absolutely very helpful I wish I know her name to write it down
22 November 2024
Easy booking and nice staff.
21 November 2024
Everything I asked to have done &checked was done My car was cleaned & returned to me by Alan who is always helpful When I worked as a teacher he collected my car after the pupils were in school & delivered it back when they had all ?? He remembers
21 November 2024
Because I cannot think of anything else they could have done, thus I suppose I must have been satisfied.
21 November 2024
The 2 sales advisors I ended up dealing with were great. (Casper and Matt) however the sales manager Joe Scott was arrogant, rude and doesnt keep his promises. I never want to have to deal with him again.
20 November 2024
Great service, good customer service
20 November 2024
Believed I had aftermarket part on my car , but was actually oem. Not told this. I had faulty part replaced with identical oem part. As part was as a pair ( paddle shifters) paid to have non faulty part replaced when this was not required.
19 November 2024
Courteous staff
19 November 2024
The protracted nature of the issue and the lack of spare parts in stock I do not like driving a car with a red warning notice for three weeks in case it causes unforeseen damage
18 November 2024
Other than the aforementioned issue i dont have any complaints
18 November 2024
Good experience
18 November 2024
Clare and Amy explained all work requirements and kept me fully informed.
18 November 2024
Everything happened as per schedule.
18 November 2024
Ver good service keeping me informed at every step about everything which needed doing. Also they managed squeeze in my MOT and service before my MOT expired, even though I was late booking it.
18 November 2024
Very satisfied with the recall .
17 November 2024
Extreme satisfied with the experience
17 November 2024
Excellent customer service from Sarah Burt at Vertu, even to the point where when she promised to call me on the Tuesday with an update & I said I would be on night shift, she suggested emailing and I could call back when I was able to. Brilliant!
17 November 2024
Kept me informed by video oif how my service ws progressing
16 November 2024
The 2 girls that dealt with my situation in the service department are a massive credit to your dealership. Took control of the situation so I didn't have to do anything regarding dealing with another dealership where I bought my car. The experience
15 November 2024
Excellent
15 November 2024
Car problem was resolved quickly
14 November 2024
Some confusion over initial arrangements but exceptional assistance on the day by Clare Bopko.
13 November 2024
Communication, attention to detail, always trying to sort out my problems, and putting me first.
11 November 2024
I genuinely can't fault it.
09 November 2024
The staff were very helpful and friendly.
08 November 2024
Very helpful .
08 November 2024
Amy was amazing and friendly. Made the experience seamless and stressless, very happy.
08 November 2024
Good service
08 November 2024
Service from Amy and the team at Bridgewater was great as always
08 November 2024
Very organised and the Service was carried out in a couple hours with no issues with the courtesy car available for me to carry on with my day.
07 November 2024
It was great. Loved my car being washed and hoovered
06 November 2024
Very very good service given by member of staff dealing with me. She was welcoming, attentive, professional and very personable. She is a credit to your company Vertu.
06 November 2024
The ladies on the service were great from start to finish of my experience. Only thing I would raise is the cleaning of my car, there were bits on the outside missed. They hoovered inside my car but forgot to hoover the boot.
05 November 2024
Polite friendly staff
05 November 2024
Staff friendly and kind
05 November 2024
Was a very easy experience
04 November 2024
Staff were helpfull and able to answer all my queries g
04 November 2024
Always happy to take my car to Vertu Bridgwater. Very helpful team.
04 November 2024
Again, 5 stars once I am completely satisfied that problem(s) have been resolved.
04 November 2024
Good customer service from James
04 November 2024
They did everything I needed the day I needed it done, and I had a hire car which allowed me to get on with my day.
04 November 2024
Collection provided, car was cleaned very well and they did what I asked.
03 November 2024
all jobs done and a wash as well.
02 November 2024
Very welcoming and professional
02 November 2024
Very good friendly service
01 November 2024
Like the video showing the car and recommended work.
31 October 2024
When BMWs' central booking system caused me problems by changing booked dates, the Bridgwater service manager came to my rescue and sorted out dates that were convenient for me to get my 2 cars serviced.
31 October 2024
Did what was asked and communicated well.
31 October 2024
As above and i felt the service video was helpful, particularly with regards to the tread wear on the tyres. It was also helpful to be given a timeline of when the service would be completed.
31 October 2024
Straight forward drop off of my car. Courtesy call straight after and again when car was ready. Video health check is really good and free wash and vacuum.
30 October 2024
All I wanted at this time was my front brake pads replaced. As always BMW do a complimentary health check on the vehicle, which is nice. However they always seem to find extra work they advise needs doing now.
29 October 2024
Phoned when the car was ready as I was struggling for time that day, which really helped. The car cleaning service is definitely a plus point, very pleased with the quality of the work carried out.
29 October 2024
Completely satisfied with the work carried out
27 October 2024
No hassle the recall was done very quickly
27 October 2024
Did exactly as promised
26 October 2024
Easy to get car serviced
26 October 2024
I came in just wanting a steering problem diagnosed, but instead was given a full service report. Given recommendations that certainly weren't needed. For example 4 new tyres. I went to my tyre company and they told me no tyres were needed.
26 October 2024
Fair price
26 October 2024
Dealt with quickly and updated regularly throughout the day with progress on the car
25 October 2024
Excellent in all respects, Curtesy, helpful and efficient ,
25 October 2024
No problems
25 October 2024
Got a complimentary car wash and vacuum clean free to change
16 January 2025
Couldn't fault the staff at all, they are a credit to the company.