About Your Local BMW Retailer

0344 539 5442

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

192 ratings and 106 comments received in the last 90 days.

08 July 2025

A welcoming and informative chat with a friendly and approachable person.

05 July 2025

When dealers are selling you the car they are always your friend, different story when you've bought it.not impressed with my first BMW experience

04 July 2025

Everyone was helpful and really nice

25 June 2025

Fully informed from purchase to handover

24 June 2025

Everyone was friendly, smiling and polite plus they kept me well hydrated with tea.

05 June 2025

Kept us informed on progress

02 June 2025

From start to finish it was a great experience. Matt was terrific, he took time and care. Nothing was too much trouble. This was a big factor in my decision to buy a BMW compared with other comparable brands.

01 June 2025

Car ordered and arrived promptly. Our sales guy Matt was really good and helped us carefully spec what we wanted.

27 May 2025

Great except communication

02 May 2025

As above a stress free process

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13 July 2025

Smooth service

11 July 2025

Good service

11 July 2025

James Normal - assitant service manager customer service is first class. I am always well informed and nothing is too much trouble - thank you.

11 July 2025

The staff are helpful and friendly, but their phone system is as overly complicated and unreliable as an it's software.

10 July 2025

Chris is one of those rare people who emanate warmth and consideration of older people who need a little more patience. My wife has impaired vision and Alzheimer's. Chris managed to include her in the conversation - a rare feat! Thank you!

09 July 2025

Great service and goes above and beyond.

09 July 2025

Very satisfied, easy and straight forward to deal with

09 July 2025

Planned work completed as quoted

08 July 2025

Excellent customer service from James Norman.

08 July 2025

As above

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07 July 2025

No problems experienced.

06 July 2025

I must say this was a perfect experience at every point of contact. Every member of staff that I had dealings with were truly excellent and I cant thank you enough.

06 July 2025

I mainly had one person updating me and she was lovely

05 July 2025

The friendly and knowledgeable staff certainly make a difference and sorting the issue out with my car.

05 July 2025

Cannot fault the service I received from Clare Bopko. Polite, courteous and provided me with timely updates on the progress of the repair of my car. Only small negative was for the confusion on the cost for the work, which was quickly rectified.

05 July 2025

See above

03 July 2025

Very positive setvice

02 July 2025

Great outcome

01 July 2025

Very polite. Easy.

30 June 2025

Excellent communication friendly and informative efficient

28 June 2025

Completely satisfied

25 June 2025

Great comms, welcoming team at the facility, very pleasant waiting area.

24 June 2025

As above.

24 June 2025

Timely professional service

21 June 2025

Everyone who I have dealt with have been most helpful in spite of suggesting a new car Michell Claire Amy Rob Billie Kate just everyone have been brilliant.... if my car does not survive 6 months I shall have been proved wrong it is a very well made.

21 June 2025

20 June 2025

Excellent customer service from Julie-Anne Swinton. Good feedback on progress of vehicle and again Julie-Anne was very good.

20 June 2025

Amy was fantastic, made sure I was updated at all times, and was immediately available any time I called in to the dealership.

19 June 2025

Great service received

18 June 2025

Staff were polite and everything went as expected.

14 June 2025

From booking to completion the experience was very positive

13 June 2025

Really happy - sales team (Matt), was really helpful!

11 June 2025

As above

11 June 2025

Friendly and helpful staff

10 June 2025

Very friendly and knowledgeable team. Kept me updated throughout. Top service

09 June 2025

All work completed on time

08 June 2025

Good communication prior to appointment. Efficient booking in systems. Kept informed of progress. Pick up simple. Staff courteous and professional.

08 June 2025

Always friendly and genuin even if it's bad news !

08 June 2025

Great service from Amy and James. The only annoyance was that techs did not seem to be talking to each other, meaning that something which could have been diagnosed on the first day took an additional day to be diagnosed and get the part ordered.

08 June 2025

As above

07 June 2025

The issue was dealt with to the full extent of the abilities of the personnel involved

06 June 2025

Work done quicker than expected.

06 June 2025

Dan was very efficient in dealing with tyre insurance company

03 June 2025

A professional job that made for an easy experience.

03 June 2025

Easy to get to very convenient

03 June 2025

The whole process was seamless from delivering my car to collecting it. Although this service resulted in an overnight delay whilst replacement parts were delivered, the Service Agents kept me fully informed of the progress of my car.

03 June 2025

Because they are thorough and send a video of what they have done.

02 June 2025

Polite staff , good communication

02 June 2025

Staff always pleasant and helpful-all maintenance done at Bridgwater since I purchased my car from Bridgwater in Dec 2019

02 June 2025

Michelle solved the problem of there being no loan car by organising a pick up and drop off service

02 June 2025

It was arranged for me to have a loan car for the day! No problem, however during the service a large cut was found in my tyre. No tyre being available meant me having the use of the loan car extended, this was quickly and professionally organised.

29 May 2025

Extremely. Front counter staff are brilliant, technician brilliant and explained everything and video was extremely helpful

28 May 2025

Satisfied with Chris and Seb, very helpful

27 May 2025

Good service and communication throughout.

26 May 2025

As above

26 May 2025

I was kept informed on the service and what was needed. Car ready when they said it would be

25 May 2025

No issues from start to finish

24 May 2025

Efficient and flexible. Friendly service. Great loan car!

21 May 2025

Very thorough service inspection and fault notification. A good improvement would be to have informed me that the repairs weren't worth doing and I should have been looking to replace the car.

21 May 2025

I'm still completely satisfied, days afterwards.

21 May 2025

Promptly resolved my issue - Many Thanks

21 May 2025

As above

20 May 2025

They did a full inspection even though the engine block warning light wasn't on and although it took several hours they kept us up to speed regularly.

20 May 2025

Impeccable service

20 May 2025

Once again Clare looked after all our needs and kept us up to date with any delays or problems

19 May 2025

the service was amazing. everyone was very lovely and helpful

18 May 2025

Speedy turnaround. Competitive pricing for work

17 May 2025

Very satisfied .

16 May 2025

Chris Cotton introduced himself and stated that he would be looking after me. He kept me updated on all matters concerning the MOT and subsequent repairs.

15 May 2025

All the work we requested was carried out and we even received a complimentary car clean. Claire Bopko was absolutely fantastic. She was excellent right from start to finish, a true ambassador to BMW

15 May 2025

The service was fine and I was happy with the outcome and explanation of work done. I dropped a star because I was told my car would be washed, I was even asked to wait when I returned to collect it. It was not washed despite telling me it had been

15 May 2025

Very quick and communication was very good

13 May 2025

Everyone and everything was great , keep up to date with progress so it all went smoothly.

12 May 2025

I was given very full information about the state of my car including a video with commentary so it was easy to understand. I have never experienced this with other brands of vehicles, including large luxury cars.

10 May 2025

They kept me well informed on the repair process for my vehicle

10 May 2025

Clare is always professional

08 May 2025

As above

07 May 2025

As above.

06 May 2025

a great team, credit to BMW

06 May 2025

Rang with updates - very friendly staff !

05 May 2025

I have given full marks for the service I have received

30 April 2025

The service advisor I had, Michelle Morris is her name I believe, was very friendly, welcoming and down to earth. I'd happily deal with her each time I visited bmw bridgwater The complimentary clean & hoover was a nice touch too

29 April 2025

Very satisfied. I was given a courtesy car and that was great as it gave me time to experience a different series.

28 April 2025

Very polite and efficient

27 April 2025

Amy just told me all the option i have for my BMW service and i was so happy to find a team so profesional Thank you Amy

27 April 2025

Great service from Vertu, would have been 5 stars other than the lengthy wait for an appointment, which continues to be a problem. Chris the technician was so helpful and patient when helping to setup certain profile parameters. I give him 5 stars.

25 April 2025

The longevity of my brake pads and tyres were in question, and after thoroughly examining my car, Vertu could assure me that nothing was wrong with the car, and I was free to enjoy it.

24 April 2025

Excellent as always

23 April 2025

Because I visited Vertu a couple of years ago whereupon the service and smiles were distinctly lacking. In fact when I dropped my car off for a service, the girl I approached at a desk was so unbelievably rude I contacted the management afterwards.

23 April 2025

Since purchasing my BMW the support has been poor, I still do not have the correct kit fitted, and when I asked I was advised that the salesman had left and I wasn't expecting any further kit. I did not follow this up.

23 April 2025

Courtesy car request not registered properly via online system or following a personal call. Request for additional work via the online video link system did not work properly either

23 April 2025

You seem to have missed something. Second issue on your notes, about DRivers Seat attachment. You were going to give me a cost for repairing the damage but this was not enclosed.

23 April 2025

The job was done in a good time manner

21 April 2025

The only issue I have is with having to go through your call centre rather than directly to your dealership. I have a long relationship with BMW in Bridgwater going back as far as 1984 when I purchased a 323i from L J Irvine Direct line please

21 April 2025

Had a problem getting a tyre BMW sorted it do I would not have to return the next day

20 April 2025

After finding late faults on my car I was given a free complimentary courtesy car for three days whilst my car was repaired at no cost to me. Thank you. Well done VERTU

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