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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
393 ratings and 173 comments received in the last 90 days.
07 October 2024
Fantastic service
03 October 2024
Totally satisfied - Simon Gaydon was particularly helpful.
03 October 2024
Welcoming ,attentive, able to answer all questions and excellent with follow up phone calls etc. Mark was very patient and a pleasure to deal with, even followed up on the absence of neck heater.
02 October 2024
We had spec'd our car using the online tool so knew what we wanted. Handover time was busy as it was early September
02 October 2024
Made to feel very welcome the moment we entered the dealership to the time we drove away
01 October 2024
Everything explained, made to feel handover was a special event
01 October 2024
Helpful and professional staff
01 October 2024
Great service
01 October 2024
Following on from the above, the young lady at the front desk was very polite and then meeting Casper along with his manager was a very lovely experience.
29 September 2024
Brilliant
27 September 2024
Was kept informed through the whole process and my car arrived early
17 September 2024
All the staff were very professional
15 September 2024
Good customer service and I like the car
12 September 2024
Very friendly and helpful team
11 September 2024
Was very excited and happy and satisfied with all the progress as Casper and MIke revealed the car and how perfect they explained the paperwork and finance and sorting out the price and deals
10 September 2024
Made me feel at ease as it was a very big purchase
10 September 2024
Matt McCloud, gave a first class service from start to finish, he did everything he could to get a good deal for me, he gave advice on what extras to chose that suited my needs, and helped me through the documentation, and kept in contact after sale.
09 September 2024
Everything was explained clearly and time taken over all points.
06 September 2024
The staff at Vertu Bridgwater were all extremely friendly and efficient, nothing was too much trouble from choosing my vehicle through to taking delivery. Excellent service & huge thanks to Mark Pedley and David Duarte for all they did, credit to BMW
05 September 2024
Fairly straightforward process with highly knowledgeable sales team.
30 August 2024
I could not of asked more thank you!
11 August 2024
Visiting my local Vertu dealer was like revisiting old friends.
03 August 2024
All paperwork details handled efficiently
31 July 2024
Matt was brilliant
09 October 2024
I got back my car on time.
09 October 2024
Great to deal with, just having to pay £120 to get a quote of over £700 to resolve a rear washer issue was surprising.
08 October 2024
Delivered as promised, the service was good, availability of hire car.
08 October 2024
Great staff full of information on the items requiring attention. Car service carried within promised time scale.
08 October 2024
Amazing customer service Many thanks
07 October 2024
See above 3 points under question1. Not sure I will come back.
07 October 2024
Online check-in is a great idea at servicing time. The staff are great, very welcoming and hugely efficient.
06 October 2024
Customer service was brilliant.
06 October 2024
Fixed the problem.
06 October 2024
All carried out on time
05 October 2024
Doubts about the cost
03 October 2024
The service went well and Jim made sure everything was sorted.
02 October 2024
Comprehensive service.
02 October 2024
Nothing to complain about
01 October 2024
....because they did what they said they would do - not something that always happens in the UK service sector any more.
01 October 2024
Brilliant polite staff and service
30 September 2024
Car arrived while dealer closed as tyre punctured - posted note with key through door & I was called with action plan, carried out fitting of 4 new tyres quickly on the Monday (car left Thurs) & car returned to me on the Wednesday.
30 September 2024
The people at Bridgewater are very professional and helpful and have given us good advice over the years.
30 September 2024
All good as usual
30 September 2024
Friendly and helpful staff
30 September 2024
From Reception to Service the staff were friendly Knowledgeable and helpful
30 September 2024
Because it was first class
29 September 2024
Quick turnaround, sorted everything out for me
29 September 2024
Good communication
29 September 2024
Warranty experience was not good
28 September 2024
I was well looked after and informed with regards to what was happening with my car and also left a cleaning pack as a gesture to the recall that was also dealt with.
28 September 2024
Clare Bopko, the Service Advisor, was extremely helpful in keeping me informed of the Service Report and when my car would be available for pick up.
28 September 2024
Yes all went well
26 September 2024
Because I was very satisfied with the service you gave
25 September 2024
Excellent advice and service
24 September 2024
Job done on time and below quote
24 September 2024
Work carried out quickly and to a high standard
24 September 2024
From the first enquiry to make a booking until the work on the car was completed all staff involved were professional, friendly, and helpful. Enjoyed the video of the health check which provided a lot of useful information.
23 September 2024
The job could not be completed on the day but arranged to keep courtesy car until my car was ready
23 September 2024
Very good
23 September 2024
Excellent service, they collected and delivered my car. Freebies left in my car were a nice surprise.
23 September 2024
Had fabulous service from Amy Spelman
22 September 2024
Car was a recall for admission. Completed in the time as stated by staff
22 September 2024
As above
22 September 2024
incredible staff & work ethic
19 September 2024
Excellent reception and keeping me informed of progress
19 September 2024
Personal service excellent. Telephone service via Vertu a 2 stop tel call with double delays. Also no local BMW garage, so spent 2 hrs driving to get car serviced.
19 September 2024
Very good service
18 September 2024
Amy was great, fast and efficient service when booking in / collecting
18 September 2024
Again, kept me informed, completed the work within the agreed timescale.
17 September 2024
Kept informed and the staff are great - Amy is very bright and friendly ????
17 September 2024
It was all a painless experience! Good service.Even told I didn't need one procedure - which saved me money - thank you!!
16 September 2024
.
16 September 2024
The service was fine, however I did ask for my loose door trim to be fixed. When I collected my car the inspection video told me that the door trim was loose (I know I told you)and should be replaced. No price was offered to me to get it done.
16 September 2024
Everything was dealt in a professional manner from start to finish. Service desk team kept me informed and updated throughout the process during the service of my vehicle, which is very important as I was able to plan my day duties.
15 September 2024
I was helped and kept informed by the team
14 September 2024
The service was quick simple and hassle free.
14 September 2024
As above and also friendly and polite.
14 September 2024
Work carried out quickly and thoroughly
13 September 2024
As above
13 September 2024
Again there was a few hiccups through the service but Amy managed to keep everything on track and sorted/managed the issues that came up perfectly
12 September 2024
The staff at bridgewater were professional and helpful. The work clearly went wrong though and would warrant 2 stars.
12 September 2024
Problem persisted after taking to the dealer. Obviously they charge higher than my local specialist who did a more thorough job. I asked for a quote for a exhaust manifold which I never received. Will be getting service from the specialist in future.
12 September 2024
Excellent
10 September 2024
Arranged for work to completed to suit my timetable and completed within times arranged.
09 September 2024
I'm completely satisfied because my car always runs as it should after a visit to this BMW service location.
09 September 2024
The service was fine, however, since the service I have noticed a couple of chips to the paintwork on both of my front calipers where the wheels were removed and the tyres were changed...
09 September 2024
James Norman was extremely helpful.
07 September 2024
Amy was a pleasure to deal with. Always happy and approachable and more than willing to help.
05 September 2024
The dealership gives the personal touch, they really value my custom, I feel like they treat me as a person not just a customer, top team all round
05 September 2024
They appear to have done a great job but it was expensive compared to some other garages.
04 September 2024
Always greeted with a smiley face and making every effort to get all necessary work done by the service department goes a long way.
04 September 2024
Amy looked after me from start to finish, and the work on my car was completed sooner than i was told. ??
04 September 2024
Had to visit garage to book service as hate Vertu central phone service. Very impersonal
03 September 2024
All the work was content that I asked for no complaints
03 September 2024
Vehicle ready for collection in a timely manner.
03 September 2024
For managing to arrange me a loan car otherwise I was unable to get home or get necessary service done
02 September 2024
exceptional care nothing was too much trouble
01 September 2024
Everyone very supportive. Jim always goes above and beyond like arranging a diagnostic test of my car prior to my bringing it in to check that there really was a fault that needed addressing.
31 August 2024
Incredible service from beginning to end. The pick up and delivery service is exceptional particularly for someone of my advancing years. The pick up driver was so friendly and helpful.
31 August 2024
Efficient, informative, courteous. James Norman is great.
29 August 2024
Great customer service
29 August 2024
Great customer car and provided updates.
28 August 2024
Kept informed
28 August 2024
Car was not properly clean
28 August 2024
Had to take car elsewhere for a new tyre as service centre were unable to do until the next day.
28 August 2024
Done on time. Staff happy for me to wait.
27 August 2024
On time and quick
26 August 2024
I could not fault anything the team said or did! Satisfied customer!
26 August 2024
Always kept me in touch
25 August 2024
Brake fluid service completed while I waited brilliant.
25 August 2024
Carried out the work efficiently
24 August 2024
100% satisfied. Nothing was too much trouble.
23 August 2024
Couldn't fault the attention given to us evn when there was a problem and delay in receiving a new part from Germany
23 August 2024
I was treated well and kept informed of what was happening. The only minor matter was that I was told that my car had been washed after its service, when it hadn't - but this was no great problem.
22 August 2024
The service experience at this branch has always been good and I have been with them for many years now.
22 August 2024
Looked after as a valued customer
20 August 2024
Car seemed to run well and was cleaned
20 August 2024
Polite and knowledgeable
20 August 2024
Service from Amy Spelman.
20 August 2024
Picked car up & delivered no problems
20 August 2024
Everything went like clockwork
20 August 2024
Air conditioning re-gassing appears to have been carried out as requested
19 August 2024
The car was dropped and ready on time.
19 August 2024
Kept fully informed throughout with respect to works required and cost
15 August 2024
From the first phone call, the easy drop off, video update and phone call updates everything was first class
15 August 2024
Service reception was good when I had direct contact with Vertu Service Department at Bridgwater. HOWEVER - the central BMW online booking system needs improvement!
13 August 2024
Everyone was very helpful, it was easy to get my car booked in and you soon checked my car over, thank you.
12 August 2024
Perfect ambience at the service centre Quick check in Regularly updated on progress of work being carried out.
10 August 2024
Great helpful service. Nice and polite and all went smoothly
09 August 2024
As above
09 August 2024
Very good service from the team kept me updated
08 August 2024
I love u all
06 August 2024
Fitted me in at short notice. Thank you Julie
05 August 2024
Happy with the service
05 August 2024
Seb and the team kept me informed and managed my expectations perfectly.
05 August 2024
As above
05 August 2024
Good receptionist plus the technician did a great job
05 August 2024
Friendly staff and communication was excellent.
04 August 2024
customer focus
04 August 2024
Good service
04 August 2024
great
01 August 2024
The 2 mechanics that dealt with my car on the 3 occasions it was in worked diligently to find the fault and repair it.
29 July 2024
Friendly, helpful and efficient.
28 July 2024
Good quality
28 July 2024
Good customer service, good communication, and particularly liked the key drop off innovation.
28 July 2024
Customer service was great, especially from Amy Spelman.
27 July 2024
Nothing was an issue on MOT service.
27 July 2024
Always a warm welcome and a feeling of being a valued customer.
27 July 2024
Disappointing that I had to take it back as the fault was not fixed on first attempt.
27 July 2024
Very helpful and communicative.
26 July 2024
Payment plan and discount
26 July 2024
Amy went above and beyond
25 July 2024
Good service, friendly staff
25 July 2024
Good service,Clare bopko is a nice and helpful staff .
22 July 2024
Easy to deal with
22 July 2024
I feel that both my car and I, the owner were respected
22 July 2024
The service reception staff are not that knowledgeable, helpful or professional.
22 July 2024
They appreciated the problem, sorted it quickly . The car was washed and cleaned when i picked up. I was on the way to the tip when the problem occurred so car was packed with cardboard boxes which they disposed of for me. That was a great help.
22 July 2024
They were very supportive when I was waiting for my vehicle to be serviced and the use of space to enable me to work remotely.
22 July 2024
Completed competently without any fuss
21 July 2024
Your assistance with picking up and dropping off the car from my workplace is greatly appreciated. Amy from BMW was polite and extremely helpful during our calls.
21 July 2024
Very satisfied with Amy explained everything in detail and supplied coffee and biscuits .
21 July 2024
All good
21 July 2024
very polite and professional staff
20 July 2024
Helpful with a smile
20 July 2024
Incorrect parts were supplied so an overnight delay was incurred. Otherwise very good.
17 July 2024
Clare was excellent at keeping me up to date and being available to both recommend courses of action or to discuss options. Nothing was too much trouble for Clare to help with and she remained positive throughout
17 July 2024
Fully explained bill and costs kept to a minimum
17 July 2024
Polite and helpful
16 July 2024
I had some issues with the repair work, which disappointingly lead to a further breakdown. However, the customer service experience was good.
15 July 2024
Excellent friendly service as always. Friendly professional and polite staff. Always feel valued & welcome.
15 July 2024
Good service
08 October 2024
Friendly, helpful service, good value, great quality