About Your Local BMW Retailer

0344 539 5442

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

196 ratings and 113 comments received in the last 90 days.

20 August 2025

The whole process was seamless, professional, and enjoyable. I felt well looked after at every stage.

08 August 2025

Super helpful

02 August 2025

Simon was really helpful and Glenn came out to say thankyou for the purchase which was nice.

21 July 2025

I was impressed with the customer service and able to complete the purchase in a friendly and helpful centre and to my requirements.

08 July 2025

A welcoming and informative chat with a friendly and approachable person.

05 July 2025

When dealers are selling you the car they are always your friend, different story when you've bought it.not impressed with my first BMW experience

04 July 2025

Everyone was helpful and really nice

25 June 2025

Fully informed from purchase to handover

24 June 2025

Everyone was friendly, smiling and polite plus they kept me well hydrated with tea.

05 June 2025

Kept us informed on progress

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27 August 2025

Clear and comprehensive explanation and work completed within the allotted time-frame. Our only adverse comment would be that Vertu now has a policy to charge for the collection and return of vehicles.

27 August 2025

New service receptionists are very friendly and helpful

26 August 2025

The video sent was very helpful when I had been unsure of what the problem was with my vehicle. The follow-up call with Jim was also very useful as he explained to me what needed to be carried out and why.

26 August 2025

You keep a good standard , I am afraid to say it doesn't happen very often . Good manners are free and I wish more people have respect for others .

26 August 2025

Outstanding service from Vertu BMW - professional, efficient, and my car was returned in immaculate condition. Can't fault them!

25 August 2025

Front of house very god and knowledgeable

24 August 2025

From booking through to service being carried out cannot fault attention to detail - Michelle who dealt with our service was excellent- nothing too much trouble

23 August 2025

Great advice which I trust.

23 August 2025

Same as above.

23 August 2025

As above

See all reviews

23 August 2025

Better when it was Waverley

21 August 2025

Sales a little bit arsey about doing work on the car but fair play to chris turning it around took a long time to book in

20 August 2025

nice to know you can trust office staff and machanics with your car being on site.

19 August 2025

I was looked after well by the staff at "Vertu" from the moment I walked through the door. They didn't mind if I asked silly questions (which I normally do) and didn't make me feel embarrassed (even when the answers were obvious!).

18 August 2025

As above

18 August 2025

I was left with a removal charge to remove my car from bmw after damage they caused. The agreement was they pick up and return vehicle it drove to the garage but cost me over £200 to have it removed as left their in worse state than it arrived.

18 August 2025

No service how ever a recall which was completed

18 August 2025

Very simple

17 August 2025

Staff all very helpful

15 August 2025

Because I was.

13 August 2025

As above plus was told it can't be done until the afternoon of the day of service then I phoned at 1:30 to be told someone would call be back once they felt with another customer. When I had no reply back at 5:30 in total my car was with you for 3 da

13 August 2025

As above (top marks)

11 August 2025

Fast, easy, welcoming and friendly

11 August 2025

The entire process was straightforward and easy to follow.

10 August 2025

Explained everything thoroughly

09 August 2025

I had a small issue which I took up directly with Seb the after sales manager and was resolved to my complete satisfaction

08 August 2025

Helpful and informative

07 August 2025

Great communication and helpfulness - genuine BMW parts used and keeps up the service history. Still in shock at the cost quoted for the suspension gaters ????

06 August 2025

Car is spotless clean .Finished on time

04 August 2025

Timing was excellent as I was only without my car for 24 hours and Chris kept me up to date with progress

02 August 2025

Efficient service completed while I waited but the washing of the vehicle could have been better.

30 July 2025

Very satisfied. The staff are very polite and welcoming.

29 July 2025

Good communication, kept up to date.

28 July 2025

Good service on the vehicle

26 July 2025

First class Service

26 July 2025

Julie Swinton was my advisor and never fails to give an A+ service and customer experience.

26 July 2025

Again the finished job went well but the costs were friendly

25 July 2025

Great communication with progress of works. Lovely personnel to deal with. Professional at all times, nothing was too much trouble

23 July 2025

As always I receive exemplary service from the service Staff. This time I was served by Amy, who has been with the dealership for around 10 years and as always makes it feel very welcoming.

22 July 2025

Very professional and courteous From all the staff

22 July 2025

Good service

21 July 2025

Meet and greet lady was excellent, the technician who explained and assisted us with the data message that kept popping up on the display was also excellent, everyone is very happy to see you.

21 July 2025

Superb customer service as always

20 July 2025

Very satisfied, Amy made everything really easy, very helpful and super friendly with everything from start to finish

20 July 2025

already inform you that was a shocking experience. I spent it three hours in the garage waiting to complete the services should take no longer than an hour on the top of that I was given a video which didn't work then the lady at the desk rude and pu

18 July 2025

Attentive and professional

18 July 2025

Again, Julie was great.

17 July 2025

They take the time to understand and accommodate my unique needs for a courtesy vehicle, which I really value. It's that personalized approach and professionalism that keeps me coming back

16 July 2025

Couldn't fault them

15 July 2025

My car was checked in personally by Michelle and I felt confident that it was in good hands.

15 July 2025

ALL THE ABOVE

13 July 2025

Smooth service

11 July 2025

The staff are helpful and friendly, but their phone system is as overly complicated and unreliable as an it's software.

11 July 2025

James Normal - assitant service manager customer service is first class. I am always well informed and nothing is too much trouble - thank you.

11 July 2025

Good service

10 July 2025

Chris is one of those rare people who emanate warmth and consideration of older people who need a little more patience. My wife has impaired vision and Alzheimer's. Chris managed to include her in the conversation - a rare feat! Thank you!

09 July 2025

Very satisfied, easy and straight forward to deal with

09 July 2025

Great service and goes above and beyond.

09 July 2025

Planned work completed as quoted

08 July 2025

Excellent customer service from James Norman.

08 July 2025

As above

07 July 2025

No problems experienced.

06 July 2025

I mainly had one person updating me and she was lovely

06 July 2025

I must say this was a perfect experience at every point of contact. Every member of staff that I had dealings with were truly excellent and I cant thank you enough.

05 July 2025

The friendly and knowledgeable staff certainly make a difference and sorting the issue out with my car.

05 July 2025

See above

05 July 2025

Cannot fault the service I received from Clare Bopko. Polite, courteous and provided me with timely updates on the progress of the repair of my car. Only small negative was for the confusion on the cost for the work, which was quickly rectified.

03 July 2025

Very positive setvice

02 July 2025

Great outcome

01 July 2025

Very polite. Easy.

30 June 2025

Excellent communication friendly and informative efficient

28 June 2025

Completely satisfied

25 June 2025

Great comms, welcoming team at the facility, very pleasant waiting area.

24 June 2025

As above.

24 June 2025

Timely professional service

21 June 2025

Everyone who I have dealt with have been most helpful in spite of suggesting a new car Michell Claire Amy Rob Billie Kate just everyone have been brilliant.... if my car does not survive 6 months I shall have been proved wrong it is a very well made.

21 June 2025

20 June 2025

Amy was fantastic, made sure I was updated at all times, and was immediately available any time I called in to the dealership.

20 June 2025

Excellent customer service from Julie-Anne Swinton. Good feedback on progress of vehicle and again Julie-Anne was very good.

19 June 2025

Great service received

18 June 2025

Staff were polite and everything went as expected.

14 June 2025

From booking to completion the experience was very positive

13 June 2025

Really happy - sales team (Matt), was really helpful!

11 June 2025

As above

11 June 2025

Friendly and helpful staff

10 June 2025

Very friendly and knowledgeable team. Kept me updated throughout. Top service

09 June 2025

All work completed on time

08 June 2025

Always friendly and genuin even if it's bad news !

08 June 2025

As above

08 June 2025

Great service from Amy and James. The only annoyance was that techs did not seem to be talking to each other, meaning that something which could have been diagnosed on the first day took an additional day to be diagnosed and get the part ordered.

08 June 2025

Good communication prior to appointment. Efficient booking in systems. Kept informed of progress. Pick up simple. Staff courteous and professional.

07 June 2025

The issue was dealt with to the full extent of the abilities of the personnel involved

06 June 2025

Dan was very efficient in dealing with tyre insurance company

06 June 2025

Work done quicker than expected.

03 June 2025

A professional job that made for an easy experience.

03 June 2025

Easy to get to very convenient

03 June 2025

The whole process was seamless from delivering my car to collecting it. Although this service resulted in an overnight delay whilst replacement parts were delivered, the Service Agents kept me fully informed of the progress of my car.

03 June 2025

Because they are thorough and send a video of what they have done.

02 June 2025

Staff always pleasant and helpful-all maintenance done at Bridgwater since I purchased my car from Bridgwater in Dec 2019

02 June 2025

Michelle solved the problem of there being no loan car by organising a pick up and drop off service

02 June 2025

It was arranged for me to have a loan car for the day! No problem, however during the service a large cut was found in my tyre. No tyre being available meant me having the use of the loan car extended, this was quickly and professionally organised.

02 June 2025

Polite staff , good communication

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