- Home
- About Vertu Bridgwater
- Vertu Bridgwater Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
307 ratings and 171 comments received in the last 90 days.
23 November 2023
Excellent service - all very helpful and communicative. Sales Executive very knowledgeable and helpful and a pleasure to deal with.
23 November 2023
Craig at Bridgewater BMW was amazing
21 November 2023
very happy with the service I received
18 November 2023
You held the car whist I was away it wasn't an issue
18 November 2023
Very helpful throughout
17 November 2023
Craig was very knowledgeable and was able to guide us through the process for deciding which car to buy. Thanks
09 November 2023
Excellent service from the moment I walked into the dealership. Looked at various models and was very happy to be able to get the X1
08 November 2023
The sales team were really helpful and explained everything, despite some complications which they dealt with really well.
05 November 2023
Received great service
05 November 2023
As soon as we walked in the door of the showroom we were met with smiles and the staff were very friendly and helpful. The sales rep took us through the process of choosing a vehicle with no pressure and made the experience pleasurable.
03 November 2023
We have used Craig for the process the last two times and he is so easy to work with.
30 October 2023
The crew at Bridgwater are all very helpful and supportive making it a great experience from start to finish. Craig was exceptional as usual.
24 October 2023
Showroom atmosphere is great and the staff very polite and solicitous. Process very professional from beginning to end.
24 October 2023
Had to wait, go home and come back again before finance was completed
12 October 2023
They did what they said they would do and we purchased the car in 5 days
11 October 2023
Car delivered on time
09 October 2023
The after sales manager advised I would receive a replacement umbrella, this never materialised.
08 October 2023
Well informed on the progress of the car
06 October 2023
Great service
03 October 2023
The hand over was perfect
03 October 2023
Felt like a valued customer from the first minute I walked through the door. Everyone was friendly and very helpful.
03 October 2023
Simon Gaydon very welcoming
03 October 2023
Delivered ahead of schedule after mis information from factory.
29 September 2023
Excellent friendly service
29 September 2023
David Duarte of Vertu Motors was responsible for making it a memorable experience and I can't thank him enough. He was extremely professional.
27 September 2023
Everything moved quickly and smoothly
27 September 2023
From start to finish they were excellent, excellent communication from Craig throughout the process
20 September 2023
From the start to the finish Craig was professional, knowledgeable, reliable and friendly and I had the utmost confidence in him and this made buying my new car a complete pleasure! I would not hesitate to therefore recommend BMW.
19 September 2023
It was perfect. Gary and Andy are the best
19 September 2023
Yet again from ordering to delivery of my new Z4. It has been a great experience. This is why I have had my second car from this dealership. Craig was a fantastic salesman to deal with.
15 September 2023
The sales exec Matt Mcleod & other members of staff are most professional, efficient, knowledgable , polite and friendly , always prepared to give time & professional advice to the customer .
15 September 2023
Easy from start to finish.
13 September 2023
Excellent service throughout, they were professional, knowledgeable, had excellent attention to detail and made the entire experience enjoyable and exciting
13 September 2023
Car was ready on time, everything explained clearly and the presented professionally.
12 September 2023
Great service from the sales specialist.
10 September 2023
Would have given a five but wasn't impressed were told of a £500 service in 1200 mile 90 k car purchased important service a month later couldn't this have been incorporated into the price of the vehicle ???
10 September 2023
Simon made the experience very easy and enjoyable greatly enhanced by his product knowledge
28 November 2023
I did feel as my car was a older vehicle it was a inconvenience. May I say that my experience has no reflection on the young lady who dealt with myself during this period as she was very polite and kept me informed regularly .That side was excellent.
27 November 2023
Very professional, kept me well informed and updated
27 November 2023
Everything was dealt with promptly.
24 November 2023
Great service, no problems and always on time.
23 November 2023
I had the car to be repaired, I asked for the car instead, I was told that it was not available, the car remained until the third day because the wrong part was ordered, I asked for the car again and was told that it was not available, after I insist
23 November 2023
Very simple process to book and check in on line. Drop off simple and no queuing and pick up again very easy.
23 November 2023
As above
23 November 2023
as above
22 November 2023
Great service as always.
22 November 2023
Although it didn't start off with the best start, James took over and everything was perfect after that. Best service advisor BMW have
20 November 2023
Everything handled well, I was kept up to date on work that was being done to my car, extra items that were found as the team did the job were bought to my attention and checked if I wanted that work done at the same time.
20 November 2023
I did have to return the car for a follow up booking as an additional part was needed, the team were helpful and flexible with the booking.
20 November 2023
Craig at Vertu Bridgewater has been amazing keeping us updated all the way. I will send all my friends and any of my customers who wants a BMW to him.
20 November 2023
It was pleasant and helpful to deal with staff
18 November 2023
Because i was completely satisfied
18 November 2023
See above
18 November 2023
My car was in for an EGR safety recall. Booking and pick-up simple and efficient. Work done effectively and car nicely cleaned both outside and in. Helpful feedback on 'car health ' when I collected the car.
15 November 2023
A bit pricey but worth it
14 November 2023
Well looked after
12 November 2023
very satisfied with service they offer l like online booking and easy drop off
12 November 2023
The issue I wanted sorted by the technician hasn't been
08 November 2023
Good communication- kept up to date and great service from all the staff
07 November 2023
Would have scored much higher had the after experience been better when dropped of I asked for a BMW Air freshener to be installed, it hadn't so someone did it while I waited, they didn't ask they installed it on the wrong side that I never use.....
07 November 2023
The Service Dept. have done everything they can to try and cure the problem of my rattling window.
05 November 2023
Mix up over appointment time ,but I was still given my appointment.... partner text time to me bmw had a different time but it wasn't an issue
05 November 2023
Informed re potential problem on visual health check. Consequently dealt with promptly.
04 November 2023
I brought my car in after there was a screen warning about very low coolant level, one of the things BMW warned to look out for in a recent letter. I had to wait 3 weeks and I am not reassured at the outcome.
02 November 2023
Not a reflection on the staff however I opted out of a free wash and vac but my car came back washed and it left watermarks on my car. I have an M4 with a ceramic coat and I purposfully opted out of this service both online and in the showroom.
02 November 2023
Because I was completely satisfied with the service I received.
02 November 2023
Claire and Amy were very polite and helpful
01 November 2023
There were several items that needed attention, all problems resolved even though one problem occurred just before the booked in date.
01 November 2023
Quicker service
01 November 2023
As above
01 November 2023
It was a shame that they couldn't find the fault that had caused the breakdown (that had required the car to be towed). Also, they hadn't washed / cleaned the car when it came back (they offered to when realised but would have taken 30mins).
01 November 2023
Staff were friendly & helpful, the service was first class thank you
01 November 2023
Friendly helpful staff in the service centre. Kept me well informed with vehicle
30 October 2023
No comments lies of Customer
30 October 2023
As above
30 October 2023
Great staff at Bridgwater
30 October 2023
The young lady was very understanding when I said I'd couldn't afford the recommendations and the work that was done was done quickly and solved the problem.
30 October 2023
Very good service but typically expensive though.
30 October 2023
Couldn't have been more helpful
30 October 2023
All very efficient.
30 October 2023
Vehicle was serviced in a timely manner & faults thoroughly explained.
30 October 2023
As above.
30 October 2023
There's nothing that could have been done to improve the experience.
30 October 2023
Would normally have scored higher but this was my first experience under the new owner Vertu and slightly disappointed in a couple of minor respects
28 October 2023
Overall quality of staff
28 October 2023
The team were very communicative and clear about what work would be carried out for my car and were very helpful in arranging a courtesy car to reduce inconvenience to myself
28 October 2023
Very helpful
26 October 2023
Jim and Amey was excellent, helpful and knowledgeable
26 October 2023
1.Time it took to service the car & collected. 2. Car was half hoovered. 3. Under tray of the oil flap was left unsecured. 4. Did receive my video clip by the technician.
26 October 2023
Lovely staff,and the car was left lovely and clean.The seats and mirrors were left in the position I left them in which is nice.
25 October 2023
The only tiny thing that I noticed was no biscuits like they have at Cribbs
25 October 2023
From booking in to collection of the car after up dates had been carried out was first class.
25 October 2023
Video feedback and documentation very clear and easy to read.
25 October 2023
Nothing was an issue
25 October 2023
Service representative wanted to charge me for warranty work and didn't seem to have notes regarding the work previously carried out.
25 October 2023
Good service
25 October 2023
See above
25 October 2023
Again all staff were wonderful
19 October 2023
Courtesy car - While I wouldn't expect a full tank of fuel as the car was a PHEV a full charge would have been appreciated. I think your missing a good marketing opportunity.
14 October 2023
Very good! Amy was lovely as always and has been very helpful
12 October 2023
Was told that a technical update had been carried out, although it's still showing up as required.
11 October 2023
Communication was good
11 October 2023
All very welcoming and friendly. So different to the BMW dealership i previously used in Bristol
10 October 2023
Good
10 October 2023
The friendly yet professional attitude from all is appreciated
09 October 2023
very efficient and courteous
09 October 2023
The staff are great they did a a excellent job from the technicians to the office team
09 October 2023
Very pleased with the way James my service advisor dealt with my car repair. He's friendly, professional and happy to accommodate. Top notch bloke. Amy and Jim were also great from drop off to pick up. Thanks guys much appreciated will be back.
09 October 2023
Good service, but courtesy car was not ready and car was not finished until the following day.
09 October 2023
Customer service representative was very professional and helpful. keeping me updated during my visit.
08 October 2023
Not bad, some less experienced staff could do with some additional training, for example, an off schedule oil and filter change doesn't need to be lumped in with the micro filter, despite what the computer tells you.
08 October 2023
Could not fault my treatment throughout. I was a little apprehensive, as I had a terrible experience at Dick Lovett BMW in 2018, which led me to seeking my BMW car as completely lost faith in the dealership and product.
08 October 2023
Took a long time to fix a simple problem and even though I explicitly said about the radio issue and a reboot will not solve it, I was told it's fixed and it isn't ..
07 October 2023
I would like my wiper looked at this was reported Car was very clean on collection Great service advisors
07 October 2023
The service department and engineers always deliver when there's a problem and all the staff are really helpful and friendly
07 October 2023
Perfected thank you
04 October 2023
Staff extremely helpful.
04 October 2023
Very helpful and friendly staff
04 October 2023
Really good service, team were very happy, professional, helpful and courteous
03 October 2023
Couldn't do enough to help
03 October 2023
Fabulous - especial thanks to Claire for keeping me informed and dealing with things her end.
02 October 2023
I believe the work was completed (but I cannot be certain), but the service I received fell short of expectation. I had to chase to find out when I could collect the car; it hadn't been valeted; and I was not informed the brake discs were 100% worn!
02 October 2023
The whole process was handled well.
02 October 2023
Good customer service delivered on time
02 October 2023
Work carried out was to a high standard and the car now drives perfect without engine management lights flashing on with egr issues
02 October 2023
Very pleased
01 October 2023
all went very smoothly. Car picked up & delivered by helpful employee
30 September 2023
Service staff are very good and service was completed in good time. The only negative is the poor quality of the valet
30 September 2023
Great staff and great experience all round
30 September 2023
Very satisfied
29 September 2023
Easy to book and kept informed of progress
29 September 2023
Aimee has been amazing in sharing information and always engaging very helpful and compassionate with any costumer issue
29 September 2023
As above . Customer service second to none . Clare Bopico deserves praise for her handling of my visit .
28 September 2023
Completely satisfied
27 September 2023
Jim Walsh his colleagues are always helpful at Bridgwater BMW.
27 September 2023
Great customer service from James Walsh. Drop off and collection was quick and hassle free. No ques or delays. Early opening time of this branch is a bonus. Reduces impact to my day. Work completed very quickly and car returned in a good condition
25 September 2023
Clare Bapko could explain everything very well and went an extra mile to keep me informed about everything in a timely fashion.
24 September 2023
It would be five stars other than the cost, which for the first basic visual inspection and brake fluid change on a two year old i3 is pretty steep.
24 September 2023
Very informative, attentive and helpful staff
22 September 2023
Friendly and efficient
22 September 2023
Brilliant Great professional staff
22 September 2023
Completely satisfied always find the service team member james walsh very obliging,keeping me up to date with progress of my car
21 September 2023
Great customer service
21 September 2023
Got me booked in very quickly despite being a new customer.
21 September 2023
Everything explained what would be done beforehand, during (video sent) and on completion.
21 September 2023
Almost a silly question I was completely satisfied, you met my expectations so what else could I put
21 September 2023
Easy to deal with, clear and considerate service from start to finish
20 September 2023
Excellent staff, love the video.
19 September 2023
I'm satisfied with my experience.
18 September 2023
I made the clear instruction to the service department that I did not want the complimentary car wash. This instruction was repeated. My car was left badly scratched as a result of a hand wash.
18 September 2023
Pleased with work
18 September 2023
Great service - car fixed under warranty and cleaned inside and out.
17 September 2023
Called the day before and told, be here at 9:30am and we can do the end of warranty inspection straight away (no courtesy car available) Two and a half hours later I had to ask for an update and told, sorry we don't have a high voltage technician.
17 September 2023
Staff very helpful and gave me clear information
14 September 2023
Excellent service.
14 September 2023
Helpful
14 September 2023
Great service, nice people
13 September 2023
The service I received was fine and the car returned well valeted andcleaned.
13 September 2023
Booking issues. Car collection issues. Wrong car handed back. Car not washed and when washed still dirty. Settings lost on car computer. Lack of care and attention to aftercare or want to engage to discuss replacement due to life of vehicle.
12 September 2023
Nothing to say - good all round
12 September 2023
Good service
11 September 2023
An issue with sat nav resetting resulted in lost time and expense for both parties. certainly don't like the new central booking system although the local front of house staff were very helpful throughout .
10 September 2023
Clean and vac was average.
09 September 2023
Didn't explain why it took so long
09 September 2023
Very satisfied
08 September 2023
Clare Bopko and the receptionist were very helpful
08 September 2023
Had issues with initial booking and courtesy car.Amy and the team resolved this.
06 September 2023
After many years of very poor experience at this location under the Westerly ownership, I thought I would give Vertu a try and the experience was totally different, very much improved. Its a pity that it took BMW so long to respond to the complaints
06 September 2023
Great all round service, wouldn't take my car anywhere else.
06 September 2023
First Class Service, not forgetting the delivery driver who was very professional
29 November 2023
Arrived on target delivery date. Dealership was fair with negotiation and did a great handover