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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
363 ratings and 145 comments received in the last 90 days.
05 September 2024
Fairly straightforward process with highly knowledgeable sales team.
30 August 2024
I could not of asked more thank you!
11 August 2024
Visiting my local Vertu dealer was like revisiting old friends.
03 August 2024
All paperwork details handled efficiently
31 July 2024
Matt was brilliant
09 July 2024
Knowledgeable and very respectful courteous staff
02 July 2024
They couldn't have done any more!
30 June 2024
Very helpful, did his best to deliver the sale and to make sure it happened on time
28 June 2024
attention given all the time
22 June 2024
The BMW experience was very good, very pleasant staff and a nice atmosphere.
21 June 2024
Very efficient.
17 June 2024
I was kept informed of the schedual at every stage of the process.
07 September 2024
Amy was a pleasure to deal with. Always happy and approachable and more than willing to help.
05 September 2024
The dealership gives the personal touch, they really value my custom, I feel like they treat me as a person not just a customer, top team all round
05 September 2024
They appear to have done a great job but it was expensive compared to some other garages.
04 September 2024
Had to visit garage to book service as hate Vertu central phone service. Very impersonal
04 September 2024
Amy looked after me from start to finish, and the work on my car was completed sooner than i was told. ??
04 September 2024
Always greeted with a smiley face and making every effort to get all necessary work done by the service department goes a long way.
03 September 2024
For managing to arrange me a loan car otherwise I was unable to get home or get necessary service done
03 September 2024
All the work was content that I asked for no complaints
03 September 2024
Vehicle ready for collection in a timely manner.
02 September 2024
exceptional care nothing was too much trouble
01 September 2024
Everyone very supportive. Jim always goes above and beyond like arranging a diagnostic test of my car prior to my bringing it in to check that there really was a fault that needed addressing.
31 August 2024
Incredible service from beginning to end. The pick up and delivery service is exceptional particularly for someone of my advancing years. The pick up driver was so friendly and helpful.
31 August 2024
Efficient, informative, courteous. James Norman is great.
29 August 2024
Great customer service
29 August 2024
Great customer car and provided updates.
28 August 2024
Kept informed
28 August 2024
Car was not properly clean
28 August 2024
Had to take car elsewhere for a new tyre as service centre were unable to do until the next day.
28 August 2024
Done on time. Staff happy for me to wait.
27 August 2024
On time and quick
26 August 2024
I could not fault anything the team said or did! Satisfied customer!
26 August 2024
Always kept me in touch
25 August 2024
Brake fluid service completed while I waited brilliant.
25 August 2024
Carried out the work efficiently
24 August 2024
100% satisfied. Nothing was too much trouble.
23 August 2024
Couldn't fault the attention given to us evn when there was a problem and delay in receiving a new part from Germany
23 August 2024
I was treated well and kept informed of what was happening. The only minor matter was that I was told that my car had been washed after its service, when it hadn't - but this was no great problem.
22 August 2024
The service experience at this branch has always been good and I have been with them for many years now.
22 August 2024
Looked after as a valued customer
20 August 2024
Car seemed to run well and was cleaned
20 August 2024
Polite and knowledgeable
20 August 2024
Service from Amy Spelman.
20 August 2024
Picked car up & delivered no problems
20 August 2024
Everything went like clockwork
20 August 2024
Air conditioning re-gassing appears to have been carried out as requested
19 August 2024
The car was dropped and ready on time.
19 August 2024
Kept fully informed throughout with respect to works required and cost
15 August 2024
Service reception was good when I had direct contact with Vertu Service Department at Bridgwater. HOWEVER - the central BMW online booking system needs improvement!
15 August 2024
From the first phone call, the easy drop off, video update and phone call updates everything was first class
13 August 2024
Everyone was very helpful, it was easy to get my car booked in and you soon checked my car over, thank you.
12 August 2024
Perfect ambience at the service centre Quick check in Regularly updated on progress of work being carried out.
10 August 2024
Great helpful service. Nice and polite and all went smoothly
09 August 2024
Very good service from the team kept me updated
09 August 2024
As above
08 August 2024
I love u all
06 August 2024
Fitted me in at short notice. Thank you Julie
05 August 2024
Happy with the service
05 August 2024
Seb and the team kept me informed and managed my expectations perfectly.
05 August 2024
As above
05 August 2024
Friendly staff and communication was excellent.
05 August 2024
Good receptionist plus the technician did a great job
04 August 2024
great
04 August 2024
Good service
04 August 2024
customer focus
01 August 2024
The 2 mechanics that dealt with my car on the 3 occasions it was in worked diligently to find the fault and repair it.
29 July 2024
Friendly, helpful and efficient.
28 July 2024
Good customer service, good communication, and particularly liked the key drop off innovation.
28 July 2024
Good quality
28 July 2024
Customer service was great, especially from Amy Spelman.
27 July 2024
Nothing was an issue on MOT service.
27 July 2024
Very helpful and communicative.
27 July 2024
Disappointing that I had to take it back as the fault was not fixed on first attempt.
27 July 2024
Always a warm welcome and a feeling of being a valued customer.
26 July 2024
Payment plan and discount
26 July 2024
Amy went above and beyond
25 July 2024
Good service,Clare bopko is a nice and helpful staff .
25 July 2024
Good service, friendly staff
22 July 2024
They appreciated the problem, sorted it quickly . The car was washed and cleaned when i picked up. I was on the way to the tip when the problem occurred so car was packed with cardboard boxes which they disposed of for me. That was a great help.
22 July 2024
They were very supportive when I was waiting for my vehicle to be serviced and the use of space to enable me to work remotely.
22 July 2024
Completed competently without any fuss
22 July 2024
I feel that both my car and I, the owner were respected
22 July 2024
The service reception staff are not that knowledgeable, helpful or professional.
22 July 2024
Easy to deal with
21 July 2024
very polite and professional staff
21 July 2024
Your assistance with picking up and dropping off the car from my workplace is greatly appreciated. Amy from BMW was polite and extremely helpful during our calls.
21 July 2024
Very satisfied with Amy explained everything in detail and supplied coffee and biscuits .
21 July 2024
All good
20 July 2024
Incorrect parts were supplied so an overnight delay was incurred. Otherwise very good.
20 July 2024
Helpful with a smile
17 July 2024
Clare was excellent at keeping me up to date and being available to both recommend courses of action or to discuss options. Nothing was too much trouble for Clare to help with and she remained positive throughout
17 July 2024
Polite and helpful
17 July 2024
Fully explained bill and costs kept to a minimum
16 July 2024
I had some issues with the repair work, which disappointingly lead to a further breakdown. However, the customer service experience was good.
15 July 2024
Good service
15 July 2024
Excellent friendly service as always. Friendly professional and polite staff. Always feel valued & welcome.
14 July 2024
Great communication
14 July 2024
BMW has never let me down.
12 July 2024
The staff were very friendly and accommodating prices were reasonable and very clearly communicated
11 July 2024
Leah Rose and James in service were brilliant
10 July 2024
Very satisfied
09 July 2024
Staff were courteous, professional and efficient.
08 July 2024
Friendly and efficient team.
08 July 2024
Professional
08 July 2024
Very Good insight and advice Good updates allows you to make the decisions based on recommendations
08 July 2024
Pleasant knowledgable staff
07 July 2024
Pleasant, helpful service advisors
07 July 2024
They've used there best judgment and applied common sense to the situation with my car and the part required to fix the problem.
07 July 2024
Good customer service
05 July 2024
I wasn't worried about anything, car was collected from home and returned back like a brand new, clean and tidy.
04 July 2024
all repairs carried out promptly
03 July 2024
Vehicle was ready when they said it would be ready
03 July 2024
Top rate
03 July 2024
When an issue was found with my car I was called and a solution arranged straight away
03 July 2024
Really friendly, professional and great communication
03 July 2024
Everyone I dealt with answered my concerns and sorted the situation as quickly as they could.
01 July 2024
The work was carried out according to the schedule , additional work was flagged up, and a loan car was provided
30 June 2024
Knowledgeable
29 June 2024
Great service.
27 June 2024
Excellent service and very helpful staff.
26 June 2024
Excellent service and staff
26 June 2024
Amy very pleasant and helpful
26 June 2024
couldn't fault the service & customer experience
25 June 2024
I don't think this workshop is on the ball knowing what parts were needed for the recall 3 weeks earlier.
25 June 2024
Excellent helpful staff throughout, friendly and efficient. When I rang for advice beforehand I had same experience.
25 June 2024
What a different experience - the team are just so helpful there. Ive been to many BMWs in my 20+ years of owning many BMWs and these are the very best group of people that I have dealt with. Fast, professional, friendly. A credit to the BMW name.
24 June 2024
Amy in service reception is a credit to Vertu Bridgwater Very professional Kept me well informed Look after her!
23 June 2024
Staff were welcoming and courteous. Work on car carried out promptly and happy that shock gaiters were replaced under warranty
23 June 2024
Everything done as asked/expected
20 June 2024
The job I required was completed and I was prepared in advance for some other maintenance in the future
20 June 2024
No problems
20 June 2024
It was fast efficient and satisfactory. They went out of their way to help when our car failed its MOT
19 June 2024
The service at Vertu Bridgwater is second to none, always striving to get your requiements, be it sales, service or even information with friendly and professional help.
19 June 2024
Good standard of customer service
19 June 2024
they kept us up to speed with the service and if any thing needed doing to the vehicle through out the progress .
18 June 2024
Very helpful Service Adviser and useful video from mechanic.
18 June 2024
Great communication back & forth. Vehicle returned in immaculate condition.
18 June 2024
Everything completed as planned and I was kept informed during the day.
18 June 2024
Being an older person and customer wasn't too happy with booking in online etc and when trying to get a service couldn't get through to Bridgewater kept getting transferred to a service center in the north of England.
18 June 2024
On arrival no service advisers/staff were in the dealership/at desks and the self serve check in did not work at all.
18 June 2024
Polite, courteous staff who kept me informed of progress.
18 June 2024
Amy was great - Kept me well informed throughout.
18 June 2024
Helpful centre and always help as much as they can with queries and parts.
06 September 2024
The staff at Vertu Bridgwater were all extremely friendly and efficient, nothing was too much trouble from choosing my vehicle through to taking delivery. Excellent service & huge thanks to Mark Pedley and David Duarte for all they did, credit to BMW